If a code opens the wrong place, check what decides its destination.

  1. Open Your codes and open the code.
  2. On the Content tab, check the Default destination is right.
  3. Open the Rules tab. A rule may be matching your scan, for example by country or device. The first rule that matches wins.
  4. If an A/B split is set, some scans go to other destinations by design.

Good to know

  • A fixed code cannot change its destination. If a fixed code opens the wrong place, it was encoded that way and needs reprinting.
  • After you change a destination, scanners get the new one on their next scan. See Change where an editable code points.