A domain that will not connect almost always has a DNS record that is missing, wrong or still spreading.

  1. Open Domains and open the domain.
  2. Compare the record you added at your DNS host with the type, name and value shown. They must match exactly.
  3. Remove any old or duplicate record for the same name.
  4. Press Check now. DNS changes can take a while to spread, so wait and recheck.

Good to know

  • The status reaches Connected when the record is found, and the certificate is issued on its own.
  • Setup stops if it is not finished within 7 days. You can start again.
  • For the exact steps at your provider, see Add the DNS record at your provider.