QR codes for hotels and guesthouses
Answer the questions guests ask most before they ask them: the Wi-Fi, the way in, breakfast and how their stay was.
Hotels and guesthouses use QR codes at four moments: a directions code on the booking for arrival, a Wi-Fi code on the bedside card, a feedback code in the room before checkout and a review code at the desk. Wi-Fi and directions codes work as free fixed codes. Feedback forms that change suit editable ones.
Online the moment the bags are down
A card by the bed. Guests scan, tap Join and are on the guest network.
Where codes work in a hotel
Before arrival
A directions code in the confirmation takes guests to the right entrance and car park, not the side street.
In the room
The Wi-Fi code on the bedside card joins the guest network in one scan, password spelled right every time.
At checkout
A short feedback form in the room and a review card at the desk catch the stay while it is fresh.
Fixed or editable for hotels
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Fixed QR code (static)
Keep Wi-Fi and directions codes fixed: they are free, work without your server and the details rarely change. Reprint the Wi-Fi cards when you change the guest password.
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Editable QR code (dynamic)
Make room service, breakfast and feedback codes editable. Menus and forms change with the season, and Starter is $9 a month with 50 editable codes for every room and outlet.
Worked example: a twelve-room seaside hotel
- Rooms
- Each room has a bedside card with the Wi-Fi code and a feedback code, and the breakfast room has the menu code.
- Bookings
- Every confirmation carries a directions code pinned to the car park behind the hotel, and arrival calls drop.
- Reviews
- The desk card asks for a Google review at checkout, and the feedback form catches small problems first.
Getting started
Start with Wi-Fi
Set up a guest network and print the Wi-Fi code on every bedside card. It is the question guests ask most.
Add the way in
Pin the entrance or car park and add the directions code to the booking confirmation.
Ask at the end
Put a feedback code in each room and a review code at the desk, each with one clear line.
Questions and answers
Before you print
- Is it free?
- Fixed codes are free: make as many as you like, download a PNG with no sign-up, and get every other format and print files with a free account. Editable codes come with a plan, a pass, Keep-alive or the 14-day trial.
- Can I change the link after printing?
- Yes, with an editable code. It holds a short link you control, so you can point the printed code somewhere new any time, and the next scan opens the new page. A fixed code keeps the link it was made with.
- Can I use my own domain?
- Yes. A custom domain is included on passes, from Starter, and during the trial. Starter covers one subdomain, for example go.yourbrand.com, and apex domains start on Pro.
- What happens if I stop paying?
- Editable codes work to the end of your paid period, and after a failed payment every code keeps working for 14 days. Turn codes back on within 12 months. Fixed codes keep working as long as their links do.
Which QR code should a hotel set up first?
The Wi-Fi code. It saves the desk the most questions, it is free and it works even for guests without mobile data.
Can a room card carry several codes?
Two or three, each with a short label such as Wi-Fi, Breakfast and Feedback. More than that and guests guess which to scan.
What happens to the Wi-Fi code when we change the password?
It stops joining, because the password is inside the code. Make a new free code and replace the cards, which many hotels do each season.
Should feedback and reviews be one code?
Keep them apart: feedback is private and helps you fix things during the stay; a review is public and helps the next guest book.
What does it cost for a small hotel?
Wi-Fi, directions and review codes are free fixed codes. Editable menu and feedback codes start with a 14-day trial, then Starter is $9 a month.
Answer the Wi-Fi question for good
Enter your guest network above and print a card for every room.